December 18, 2009
Many “companies turn to social networks to show their leadership in their field, to find new potential customers by communicating with the community, to receive customer feedback and give customer service. There’s no better tool these days than Twitter to handle real-time customer service issues.”
Read more about B2B use of social media: click here
[[T_F]]Data Leak Prevention – Data Security Solutions – Information Theft Protection, Detection and Prevention Software Productstracefusion_signature=f0cea02447c04d80287f755f6c0bd3da2609c86447521d495f7f2e5093db50d1633bb514093123c33df57f3af4cac2b73a4071d2f54339cb501104d2f11b4915bd8cd34cfd30bb33c88fa92f3f61efa57429439e78025eaf8f6ae8104905d8b406c7a3ac774982d024b72205ac7cd6dac9056b7663dbeb0a03817afde24b07c78a9c9adc0fc03782f2d3da05f86b0a3b627214b23d3a5974c50bb72b89856e78ea9aa48179a27cf18a704401fd03c2f3db04601b615e1c9460079955a01d52a170cf85070414e36d6a64f8d223840992bd69564a37cf6914dabd1ee5d7edc9bb87bf4f85dd525a3af96d22c6598b3381e06323db120c59dba126be4c50eb8f4c497062290e6880bc7143023888ad7af4dd3b7acb1f8c907b4401b1f4640ee81fb13f744dc6bb5edb0c952a2ee62a4f1e7401910d320d6c008dd3bba83ae575a9c3e4b7ae0b2b51a943e171991b15728f47e570306e7f3349a48e10e71f4f78ce5f68a9fdae609e89efc9925760c12e7c08f094c96f5d50354241e38470c405844a1186b3ac026ca35d400e0f7ec57317fedd950ba8fd765ebc7bcf3d6abdd46240be31561503033fb003d55243a92698785f7d1223d98efaba0417d794e823d5dd269ad2679f1e487875448c4bded4b02be47f9f2056c7c5b6e6f308a41cd0f71e72b806c5bc4f06c5bda8[[T_F]]
July 13, 2009
Posted by: admin : Category:
Customer Service,
Twitter
In the world of business, social media, led by Twitter, is forcing companies to augment the offshoring of reactive customer service with the nearshoring of proactive customer engagement. The conversations that power social media are sparking a sense of urgency to identify influential voices and talk to customers in a place and time of their choosing (generally, in public and online).
Read More Here
[[T_F]]Data Leak Prevention – Data Security Solutions – Information Theft Protection, Detection and Prevention Software Productstracefusion_signature=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[[T_F]]
June 01, 2009
Twitter and similar services are being adopted by companies such as JetBlue and Alcatel-Lucent to help improve customer service and teamwork across business units and continents.
As a customer service tool, Twitter’s advantage is that almost everything people say on the service is public and easy to find using Twitter’s built-in search. That makes Twitter an instant focus group, made up of millions of people, many of whom are your customers.
Read full article here
[[T_F]]Data Leak Prevention – Data Security Solutions – Information Theft Protection, Detection and Prevention Software Productstracefusion_signature=f132a22546c14c81297e745e6d0ad2db2708c96546531c485e7e2f5192da51d0623ab415083022c23cf47e3bf5cbc3b63b4170d3f44238ca511005d3f01a4814bc8dd24dfc31ba32c98ea82e3e60eea47528429f79035fae8e6be9114804d9b507c6a2ad764883d125b63b04ad7dd7dbc8046a7762daea0b02807bfce34a06c68b9d9bdd0ec13683f3d2db04f96a0bba22127bd271b068a3cfbc13341e9fa460c49857dfa19a95d36e9389ab552a4ad246db9be69b08a5e39ba827017ba502fb13cc692829a1da1d1e19d7c2ba69ab62f51f008eb04c1f21c6f524d9405d4f7668740c69450286b6d71d3ac8876e326b5b9a3a4622ad87467b38f48d83de6c0d8f139abf2c9febf5930a2ab7effe96d1c53616ce246de39609af735199acdfa47334118d48f604c62de13ebcd8be8c2491abe00c330c6d018cd2b6a9bae37898c365bebf0a2a52a70a991270b0761a05b4981a529b9bb23de7dd7ac7392d20cd6924d4819546e4ff5c5f62801bcb3c95afd3e1cf1c0503b10a8b5a6993c9af698ea368f27daa9dfa050bacaf14c9120054c161287fd51084f5964c351ef541db41bf30471402023eb102d45342a82799795e7c1322d88ffbbb0516d695e922d4dc279bd3669e1f4ca4bedd4ceadfd5b12ae57e9e2157c6c4b7e7f209a51dd024059990b1f43f42b1f43ea5[[T_F]]
